Customer Reviews

We are very proud of our excellent reputation and we work hard to always deliver a high level of customer service. Whether it’s in our carpet showrooms, our warehouse or when we install flooring and carpets – we always try to do out best. Below are a selection of reviews and testimonials we’ve received from our customers, many of these were taken directly from our Facebook and Google pages.
That Carpet Place Reviews
“Excellent service and fitting from That Carpet Place. Friendly staff in the showroom. Prompt, polite, tidy fitters and FAST. Highly recommend. Great value, excellent quality carpet.”
“Amazing service and so helpful. My carpet is stunning and they couldn’t have done more to help me, even letting me borrow a sample book to take home! The fitters were great, fitted to a high standard and even arrived earlier than expected – would definitely use again”
“Had a new carpet fitted in our hallway and we’re over the moon with the carpet, and the guys who came to fit it. They’ve done an excellent job and the guys in the shop couldn’t have been more helpful. Will definitely be buying new flooring from you again in the future”
“Absolutely fantastic job guys. Lovely carpet and service. Fitters were very pleasant and helpful. Thanks again.”
“Helpful friendly staff in store. Prices are very reasonable. The fitting was of an excellent standard and believe me being in the carpet cleaning trade i’ve seen a lot of badly fitted carpet. Very pleased with this company.”
Dave Atkins, Worcester
“A returning customer. Certainly the cheapest around. Just had lino fitted at my Mum’s house through a kitchen and hallway. Not an easy job due to the eccentric layout of the hall. The fitter, Anthony, did a great job and it looks superb.”
Psychic Snail
“Took measurements of my room down to That Carpet Place and the guy was really helpful… he converted the size for me. Quick easy service paying and arranged fitting. On fitting the guy was nice, arrived on time, helped move a couple of bits of furniture for me. My room looks great now! Will be using again for my hall and stairs carpet! Cheers guys…”
Review taken from Google
“Lovely range of carpets, delivered and fitted as promised. Discount for senior citizens. Advice given on stain from dog which worked well, carpet good as new.”
Jill Evans
“Friendly helpful staff. Prices very good compared to big chain carpet places!!”
Nicola Turner
“Just had our carpet fitted and couldn’t be more happy. If I could out 10* I would. Very friendly and approachable staff. Not pushy and took the time to talk us through options. Quality of carpet is amazing for the price of the room sized offcuts. Value for money and fitting was quick. Will be returning again to get whole house done. Thanks for making our bedroom complete”
Kitty Brooker
“Lots of roll ends and offcuts great variety of colours textures and prices. Worth a visit as constantly changing stock. Have bought carpets and vinyl from them very helpful and happy with everything”
Denise Price
“Helpful pleasant staff”
Colette Denning
“Very helpful staff, great choices and excellent value for money. Would use them again.”
Shanti Anthony-Smith
“Always very obliging. A well deserved 5 stars.”
Jeremy Holman
“Good choice and prices, excellent service.”
Chris Turner
“Nice chaps, good service”
Dylan Hay
“A huge choice and the staff are extremely obliging. I will be back.”
Anna Popovic
“Big choice and reasonable prices”
John Broughton
“My parents recently purchased new flooring from here, they were delighted with the service and could not praise the carpet fitters enough! Beat a Carpet Right quote by over £200 (for the identical carpet!!!)”
Lisa Cooke
“Very helpful staff”
Jason Todhunter
“Went to the shop and chose our carpet. Much better quality and cheaper than anything else we could find at other places. Measurements had been taken already so there was no fuss. The carpet was fitted today and the fitters were great. ‘That Carpet Place’ were recommended to us and I can see why, so I would recommend them to everyone I know. Thanks for a quality service”
“I had these guys out this week and nothing was too much trouble, customer service was excellent,the carpets look amazing and the fitters superb! Thank you so much I would recommend them to any one!​”
“Brilliant service and excellent price. Highly recommend this company a*****”
“Had my carpet fitted last year and vinyl flooring down today! Very pleased! Good price and fitters very helpful! Even put my fridge back for me when they weren’t supposed too”
“Absolutely delighted with the quality of my new carpets. Great customer service from choosing the right carpet for my needs right through to the fitting. Thanks for making it a stress free experience, we couldn’t of asked for more. We are now enjoying a luxurious feel under our feet and at a great price too. We’ll be back to look for hard flooring soon. Thanks guys!”
“Get service from start to finish. Thank you. Three Bedrooms, Hall, stairs and living room. Looking good”
“Very good service from start to finish. I had laminate flooring fitted in my hall and downstairs WC. The turnaround was quick and everything arrived on time. The fitter was brilliant he did a great job and it wasn’t easy with the amount of doors he had fit around. I would certainly use That Carpet Place again and will recommend to everyone I know.”
“Very friendly, helpful staff and carpet fitters were fab. Very reasonable price on the great quality carpet. Have recommended to all my friends. Definitely will use again.”
“Excellent customer service. Definitely be using them again”
“Lovely people great prices”
Ste Jones
“Good quality carpets at a price you can afford”
Ian Miles
“Great priced carpet, quick delivery and it has been fitted very well (believe me I have checked) I would recommend this company to anyone in need of carpet.”
Paul Stevens
“Friendly knowledgeable staff. Great quality and very affordable.”
Alexander Lindley
“Highly recommended!!!”
John Slemp
“Very helpful”
Jane Bright
“Good stock at reasonable prices. Loads of roll ends.”
Adrian Ryan
“Friendly and helpful staff”
Leonie Hauxwell
“Have had bedrooms carpeted today came home and they looked gorgeous. I’m so over the moon with them a fab price, fab choice and beautifully fitted. I won’t go anywhere else in future just can’t wait to have my kitchen done in August. “
It’s Brandonz, Google review
“It appeared to me that mostly only negative people leave comments, very good service from sales, very good job from fitter, even helped move a wardrobe.”
Colin Hope
“Fantastic! Brought my laminate flooring here and some other flooring that was amazing value for money, the service was superb to the point where, having run out of flooring the director himself came and opened up on a Sunday just so we could pick up what we needed! Can’t rate them high enough!”
Lisa Smith